FAQs
Frequently Asked Questions
1) What is a virtual run/walk?
A virtual race is a run/walk that you can do at any location (inside or outside), take at your pace and enjoy with friends/family or by yourself. Plus, you're raising money to conquer the most common birth defect. To partake in the Heart and Sole 5K virtual run/walk, take the following steps.
- Register for the virtual 5K (3.1 miles). Each participant who registers by 7/30 will receive a t-shirt in the mail before the race weekend.
- Fundraise and join a team like you would for an in-person event.
- Run/walk 5 kilometers on August 14th or 15th by yourself, with family/friends or with your team.
- Submit your race results >
- Share your photos/video from your race and tag us on Facebook and Instagram.
2) How do I join an existing team?
There are three ways:
a) Have the team captain send you their team URL (will look like this https://runsignup.com/Race/70951/Donate/uwbvN8AfkN6Y3jrC).
b) Click the Sign Up button > Fill out the registrant information and click Continue > Select your t-shirt size > Scroll down to the “Team” box and use the dropdown menu or search button to find your team > Optional: enter donation amount for your team > Click Continue
c) If you already registered:
Navigate to user box in the upper top right and select “My Registrations”
Navigate to the Conquering CHD Heart and Sole 5K Virtual Run/Walk and click “View Registration” 
In the upper right click the “Fundraiser” menu item 
You will need to create an Individual Fundraiser page in order to create a team and after that navigate down to the Team section and either create a new team or join one.
Lastly, click Set up Fundraiser button and you're all set.
3) How do I create a team?
When initially signing up: Click the Sign Up button > Fill out the registrant information and click Continue > Select your t-shirt size > Scroll down to the “Team” box and move the toggle to “yes” > Fill in your new team name, fundraiser goal and a personal message > Optional: enter donation amount for your team > Click Continue
After you have completed your registration, you can go into your team profile and upload pictures and edit your team information.
After you already signed up: See the above question #2 option c.
4) How do I donate?
Click the Donate button > Select the Fundraiser or Team tab depending on who you are donating to and find the individual or team and check the Select box > Fill in your donation amount > Click Continue
5) How do I sign up?
Click the Sign Up button > Fill out the registrant information and click Continue > Select your t-shirt size > Click Continue > Join a team or scroll to the bottom > Click Continue
After you have completed your registration, you can go into your individual fundraising profile and upload pictures and edit your information.
6) How do I edit my team/individual fundraising page?
Click the dropdown arrow at the top right and click "Profile" > Click "Edit Fundraiser" under purple "Fundraising" section
7) How do I share my team information?
Go to the Links/Sharing section and click on the social icons or copy and paste your fundraiser URL
8) Are Kids 12 & Under required to have a fundraising page?
No, kids are not required to have a fundraising page but you can create one by following these steps: Go to "Manage Registration" > Click "Become a Fundraiser" on the top menu > Fill out the information in the "Become a Fundraiser" section > click Set Up Fundraiser button
9) Why did I get an individual fundraising page and a team fundraising page?
Individual fundraising pages are required even if you join a team.
10) When will my t-shirt be shipped?
You will receive your t-shirt the week of the race.
11) When do I need to submit results by?
You can submit results by end of day Sunday, 8/15.
12) I registered before the race was updated to a virtual race, do I need to do anything?
Nope! We encourage you to fundraise and/or recruit more team members.
13) How do I make sure I run/walk a full 5k?
If you have a pedometer, use it! Some brands have a feature where you can set your distance. Map your route using websites such as Google Maps, GMap Pedometer or Map My Run. Remember 5k stands for kilometers, not miles. 5K = 3.1 miles
14) What are some ideas for virtual races?
- Play bingo along the way. Print out this 5K Bingo card, sponsored by Camp Odayin.
- Get your team and/or friends together at a public park and run/walk/jog together.
- Dress up! Wear a themed outfit or wear 2020’s t-shirt. Make sure to share your photos/videos with us on Facebook and Instagram!
- Have a post-race tailgate.
- Jump on a treadmill and get after it.
- Take your dog (or cat, no judgement) along.
15) How do I submit my results?
- Go to this page and search with your name or email address and then click the "Look up registration" button.
- Once you see your name or someone else that you are submitting for, click the "Submit Virtual Results" button underneath the name.
- Enter your time and then click the "Submit your time" button.
Forgot to keep track? No problem, check the "I finished, but did not time my run." box and click submit. Make sure to submit your results by the end of the day on 8/15.
Due to the race being virtual this year, no medals will be rewarded.
16) Can I get a refund?
No. The event happens rain or shine (remember it's virtual!) and your money is going to support a great cause. Thank you for your understanding.
